Outbreak Status

OCTOBER 16, 2020

We are COVID-19 free as of today.

All staff and essential visitors and caregivers were tested yesterday. Those results will be in by tomorrow.

Yesterday the Provincial Government announced that all residents are to refrain from short term or temporary absences until further notice. Absences for medical reasons will continue.

OCTOBER 2, 2020

We are COVID-19 free as of today.

As announced by Doug Ford on Thursdays, our PSWs will be receiving an $3/hour increase in their wages until March 1, 2021.

This Sunday we will end outdoor and indoor resident visits.

Caregivers and Essential Visitors can continue to visit residents.

Resident day outings can continue HOWEVER they will be placed in isolation for the following five days then tested. Medical appointments are not subject to these regulations.

SEPTEMBER 25, 2020

We are COVID-19 free as of today.

Staff and REGULAR visitors will be tested on September 30th.

SEPTEMBER 11, 2020

WE ARE COVID-19 free as of today.

Visitor Policy:

“Essential” Visitors are there to provide direct care to the resident: meal assist,personal hygiene, meaningful connection etc. We are expanding this list to encompass the recent release of Ministry news of increasing visitor capacity, and where it is determined that a resident would benefit greatly from such personal care, we will be reaching out to family members.

All General Visitors will continue to schedule visits indoors and outdoors as has been the past practice. We are relaxing the time allotments to 30 minutes or more. If you wish, schedule an hour. If you visit relatives (Mother/daughter; husband/wife), the visits may be scheduled together.

Residents are permitted off site for the day as long as they wear a mask.

While we appreciate the apparent contradiction in these Ministry protocols, we are adhering to them and ask you to respect them also.

COVID-19 TESTING WILL TAKE PLACE NEXT WEDNESDAY, SEPTEMBER 16TH. New family testing times for family are 8 a.m. – 2 p.m. Please email your test intentions to bduggan@glebecentre.ca.


Virus testing of staff and select resident family members took place on August 28th and September 1st. We are awaiting results.

A policy is being developed for resident trips outside of the home. That should be ready on Friday.

AUGUST 27, 2020
We are COVID-19 free as of today with staff testing scheduled for tomorrow and next Monday.

AUGUST 21, 2020
We are COVID-19 free as of day.

AUGUST 14, 2020

All staff were tested this past Monday and we remain COVID-19 free.


We are COVID-19 free as of today.

Our bi-weekly testing for staff and family members is going on today.

We are resuming admissions in a very controlled manner. New admissions will have to provide a negative test within 24 hours of moving in; these residents will have to self-isolate for two weeks; all staff entering their rooms will wear full PPE until the isolation period is over.

Families can drop off home cooked meals for residents.

JULY 20, 2020 UPDATE

We are COVID-19 free.

Staff testing commences again today and next week as part of our every two week ritual.

JULY 20, 2020 UPDATE
After staff testing on July 10th & 13th, we remain COVID-19 free.


NEW: July 15, 2020 – Updated MLTC Visitor Policy to Long-Term Care Homes
On June 10, 2020, the Chief Medical Officer of Health (CMOH) issued an update to Directive #3 that included the first step in the gradual resumption of visits to long-term care homes. The attached document is intended to supplement Directive #3 and provides updated guidance to long-term care homes on reopening homes to visitors. Please review the attached documents.
• https://ltchomes.net/LTCHPORTAL/Content/Snippets/LTC%20Visitor%20Policy%20(EN)_em2.pdf
• https://ltchomes.net/LTCHPORTAL/Content/Snippets/LTC%20Visitor%20Policy%20(FR)_em.pdf

July 10, 2020 UPDATE
We are COVID-19 free.

Due to the extreme heat we have cancelled resident visits for the next three days. Anyone wanting to visit a resident must arrange that through the resident’s Power of Attorney. No dogs are permitted on these visits.

Hairdressing services are on hold as we try and secure a new hairdresser.

JUNE 29, 2020 UPDATE!!!

We are officially out of Outbreak! This news was confirmed to us today by Ottawa Public Health. We will continue will all protocols to keep the virus at bay. A very special thanks to all staff for their efforts 24-7.

JUNE 26, 2020
Barring any new cases, we will be COVID-19 free as of Monday, June 29th.

Resident visits begin next week with many conditions in place. Please call us 613-238-2727 ext. 484 or send an e-mail to Reception@glebecentre.ca to book your time slot.

JUNE 18, 2020
A decision was made to swab all staff again on Friday, June 19th to ensure we are 100% COVID-19 free. Results from that testing will come in over the weekend and into early next week. Since last week’s news we have ramped up all activities to ensure our residents and staff are safe!

**************** JUNE 15, 2020 *****************
As reported on Friday, all Glebe Centre staff were tested for COVID-19. We have received notice of one COVID-19 POSITIVE case result. While this is disappointing to hear, we will continue to be diligent with universal masking, hand hygiene and temperature-taking. Staff will continue to wear PPE when working with residents. We are also working closely with Ottawa Public Health to perform contact tracing.

More information will be provided as it is received.


JUNE 12, 2020

1. We are COVID-19 free

2. Today, all staff were tested for COVID-19. These tests included a throat and nasal swab. Results will be posted next week.

On June 11, 2020 the Ontario Government announced that limited family visits will resume on June 18, 2020.

We realize that everyone is very anxious to visit with their loved one. We are currently reviewing protocols and will develop a plan for implementation.

We will communicate the plan process to our residents and families early next week.


1. We are COVID-19 free

2. Under a new Province of Ontario recommendation, we will endeavour to have all staff tested for COVID-19 in June.

3. The Ontario Government is freezing long-term care resident co-payments for six months. The annual increase will go into affect on January 1, 2021. The Ontario Government will ensure that long-term care homes will not lose any revenue resulting from this deferral.

4. We will remain in a full lockdown status until the Government decides otherwise.

COVID-19 May 29, 2020 UPDATE


COVID-19 May 22, 2020 UPDATE

We remain COVID-19 free!

We continue to follow all processes carefully and staff is constant and vigilant about maintaining social isolation and physical distancing.

Our Staff Appreciation Fund, generously supported by many donors, raised over $14,000. Undesignated charitable gifts give us the greatest flexibility to support programs at Abbotsford House and our long-term care home.

COVID-19 May 19, 2020 UPDATE


COVID-19 May 8, 2020 UPDATE

We remain COVID-19 free!!

Mother’s Day: Sunday, May 10th.

o You are invited to let your creative genius flow and draw, paint, collage and/or duct tape a Mother’s Day greeting. It can be a bristol board, or a running banner made from brown package wrap or a lovely homemade card. If you bring them to the Home, deposit them (well-identified) between the doors and we will ensure your mother receives them to enjoy them for days to come in their rooms.
• Flowers are welcome. If these are cut flowers, please provide a water-tight container. We don’t have vases in sufficient numbers.
• Cards are most welcome. We will ensure these are delivered and opened and on display in their rooms.
• Special food treats from a restaurant or store (packaged) are also welcome. All will be disinfected at the door.

Ottawa Public Health will be testing all Glebe Centre residents and staff on Monday, May 11th.
This will allow us to identify any asymptomatic residents or staff who are positive for COVID-19. We see this step as a positive measure as testing will further inform our hard work to keep the virus out of the Glebe Centre.

If any positive cases are identified, we will be working swiftly to minimize spread by sending staff home to self-isolate as needed, and to ensure we are taking the necessary isolation and PPE precautions with residents.

Once the testing takes place, it will take time for us to receive all of the results. We will be then calling each family to inform them of the results, if any.

We have engaged staff from other departments to support PSWs. This move is designed with a two-fold purpose: a) to give PSWs their time off and prevent work exhaustion and b) manage overspending due to overtime costs.

Assistant duties include meal assist, transport, hand hygiene, snacks and hourly rounds etc.

Face Masks
We received 200 Health Canada approved face shields made by the students of the University of Ottawa and paid for by a local donor.

Other Ottawa residents have been dropping off face masks as well, so a BIG thank you to them!

FaceTime/Skype/Zoom Resident Meetings
800+ of these have already taken place to date. If you wish to arrange such a call please call Bruce Hill, Director of Charitable Giving, at 613-238-2727 ext. 316 or the program Facilitators at ext. 324.


We are COVID-19 free.

Ottawa Public Health is not conducting testing of residents and staff in long-term care homes that are COVID-free. Their capacity to provide the testing is not high and they are limiting the full scope of testing to facilities in outbreak.

If and when we have a positive test for COVID-19, we will be communicating this news without delay.

Mother’s Day will soon be here. Here’s a reminder that flowers, cards and store-prepared treats, packaged and secure are welcome and will be happily delivered. Unfortunately, we cannot accept home-made treats.

You may have heard about the government’s provision of a temporary pandemic pay of $4/hr (on top of the regular wages) for our frontline workers. This became available April 24 and runs through to August 13. It is also supplemented by $250 for those working over 100 hours per month (Full time hours at the Glebe Centre is 150 hours over 4 weeks).

The Glebe Centre has not accessed agency services in the past for staff and continues to recruit its own. We have augmented our staffing numbers by 7 (nursing), 4 (Food Services) and 1 (Environmental Services) in this last month. Two-seating meal times, extra deep cleaning and of course PSW vacancies dictated such aggressive recruiting activity.

Our Programming Staff and Bruce Hill will help to facilitate FaceTime, Facebook Messenger, Zoom or Skype visits with your loved one. Contact Bruce at 613-238-2727 ext. 316. Or BHill@glebecentre.ca Over 700 of these meetings have taken place in the past month! Window visits work best for those residents on the first and second floors.

APRIL 24, 2020 COVID-19

We remain COVID-19 free.

While there is some suggestion we may be flattening the curve in Ottawa, here at the Glebe Centre we remain very diligent in social-distancing (residents and staff); the use of regular hand hygiene; and the wearing of masks for all staff. We are also continuing with resident and staff screening twice a day.

We have logged over 160 FaceTime, Zoom and Skype resident-family meetings in the past five weeks with a typical day now seeing 10-12 of these meetings. If you have one coming up, please consider the sharing of family pictures on your screen and to sharing “what’s new with your family” with your loved one.



While residents currently dine with one other person at their table (six feet apart) we will now institute two meal sittings at breakfast lunch and dinner to further separate residents.

All staff continue to wear masks.

Our staff physicians are no longer coming into the building as they now favour phone, Skpye, Zoom and FaceTime resident appointments.

Thank you to everyone who made a donation to our Staff Appreciation Fund. Last Friday, and today, we fed 154 staff with pizza and healthy sandwiches respectively. We are now connecting with local restaurants and catering companies to provide meals moving forward.

Over 175 FaceTime, Zoom and Skype meetings have already taken place and in some cases we have connected families from around the world! Please contact Bruce Hill at BHill@glebecentre.ca to arrange yours.

We are also investigating ways we can connect families with their mother’s for Mother’s Day. If you have any great ideas please connect with Bruce Hill.


We continue to be COVID- 19 free and are working hard to keep it that way.

Our staff is restricted to working at the Glebe Centre only. You will note through the media we were in the forefront of instituting this restriction, while it was still a recommendation, and feel it was most definitely the right action.

EVERYONE entering the building does so by the front entrance and is greeted by a screener with a list of questions, temperature taking and a reminder to sanitize their hands. The questions are updated regularly and the physical distancing is obvious by tape on the floor and plexiglas for Reception.

EVERYONE (residents and staff) has their temperature taken twice a day – on entry and exit.

All disciplines are wearing masks and continue to turn every stone for more supplies. Our Personal Protective Equipment is low but we are able to access additional masks and gowns through the Ottawa Hospital as needed.

For a short time, during the heightened period of this pandemic, we will no longer accept food from families. Instead, we will attempt to accommodate any immediate and special dietary requirements on an individual basis and through discussion with Steve Wright in Food Services at 613-238-2727 Ext.331

The Home is quiet and serene. The residents are coping beautifully and we are giving them all the love, care and attention we can possibly bring to their day.

Remember, you are able to arrange for FaceTime, Skype, Zoom and front-of-the-building family meetings (only for those living on the first floor). If you wish to book one please call Bruce Hill at 613-238-2727 ext. 316

We recognize your sacrifice inherent in our ‘no entry’ rule but we know you understand.

Thank you so very much for all of your support, through your heartwarming thoughts and wishes and your monetary support of our ‘Staff Appreciation Fund’. https://www.canadahelps.org/en/charities/glebe-centre-inc/#donate-now-pane

While you’re at home this Easter weekend, rest assured we have it under control. We’ve got this.


We remain COVID-19 free. Daily management meetings continue to ensure key issues are resolved. With a strain on our nurses and PSWs occurring, other staff have been redeployed to help in select areas. We are also continuing in our search for retired healthcare workers to help with resident care.

Residents are no longer allowed to leave their floors so this action has resulted in a cancellation of the “through the glass” visits. The only exception to this are residents living in Kentwood (1st floor). As mentioned previously, no family visits are permitted.

FaceTime/Skype and Zoom family meetings will continue for the time being. That said we ask for your patience as some families are still awaiting their first meeting. Another idea that has been received well is writing a letter to your loved ones as these are then delivered to family members. Please e-mail yours to Bruce Hill at BHill@glebecentre.ca and he will deliver them.

We have created a Staff Appreciation fund and ask that you consider a charitable donation. Monies received will be used to pay for a weekly pizza meal for our frontline workers. Please visit https://www.canadahelps.org/en/charities/glebe-centre-inc/ to make your gift.


The Glebe Centre Long-Term Care Home remains COVID 19 free thanks to careful screening at the door. A new question added to those already asked is, “have you been exposed to anyone with the virus, and if yes, have you self-isolated for two weeks?” We need to go this extra step to remain free of the virus.

Family members have been reaching out to us to ask if they can make a charitable donation to purchase Personal Protective Equipment (PPE) for our staff. We received confirmation today that our home will be supplied with this equipment shortly.

We are continuing with FaceTime, Skype, Zoom and “front-of-the-building” family meetings. If you wish to book one, please call Bruce Hill at 613-238-2727 ext. 316.


In order to ensure the well-being of our Long-Term Care Home residents during this pandemic, our Executive Director, Lawrence Grant, has asked that residents not leave the building nor be invited out by family or friends. The risk imposed by someone bringing the virus into the building is too high a one to chance. Thank you for your understanding.

We are also offering a “visiting” opportunity.  FaceTime meetings can be arranged between family or friends and Glebe Centre residents. To book a chat please call Bruce Hill at 613-238-2727 ext. 316

A Message from Lawrence Grant,
Executive Director, The Glebe Centre.
March 16/2020.

Efforts to STOP the spread of COVID-19.

It is the Glebe Centre’s mission to provide excellence in resident-centered care.  For over 130 years we have been committed to providing the highest quality of care for those we serve.

There is currently no sign of COVID-19 among any members of our residents or staff.  However, the majority of our seniors are frail and at higher risk if the virus were to spread.  We are taking immediate and significant steps to protect those who are at high risk and to do our part to prevent a surge that could put an additional strain on our hospitals and healthcare resources.

Following guidance from the Ontario Government, AdvantAge Ontario and in consultation with regional healthcare leaders, I want to inform residents, families and the public the actions we are taking to ensure everyone’s safety.

To enhance our protective efforts, we are taking the following steps:

  • The main entrance at the Glebe Centre (77 Monk Street) is now the only access door for entry
  • **We are following the guidance of our Chief Medical Officer of Health, Dr. David Williams, and will be identifying essential visitors for entry into The Glebe Centre:
    • As of March 16/2020 we have identified essential visitors as individuals visiting a resident who is at the end-of-life stage and visitors, who without them, would cause a significant strain to the nursing department.
  • All persons entering via the main entrance will be screened and asked the following standard questions to detect any symptoms of a possible acute respiratory infection:
    • Do you have any symptoms of a fever/or are feverish: do you have a new cough or difficulty breathing?
    • Have you travelled outside of Canada within the last 14 days?
    • Have you had close contact with a confirmed or probable case of COVID-19?
    • Have you had close contact with a person with acute respiratory illness who has been outside Canada in the last 14 days?

Glebe Centre Preparation

Our Infection Prevention and Control Designate along with the support of our management team continue to closely monitor the COVID-19 situation.

Please know that we are taking every mandate, instruction and recommendation very seriously and are jointly making what we feel at the time is the best decision for the Glebe Centre and all of its residents.

The management team is monitoring and editing contingency and emergency plans in the event of staff shortages and/or any other emergencies that may arise.

What can you do to Protect the Community?

  • Wash your hands often with soap and water, or use an alcohol-based hand rub
  • Avoid touching your eyes, nose, and mouth unless you have just washed your hands
  • Cover your cough and sneeze with a tissue or into your arm, not your hand
  • If you are sick, avoid visiting people and stay at home
  • **If you had answered yes to any of the screening questions above, please self-isolate and refer to the Ottawa Public Health website to determine if you need to be seen by your medical practitioner.

**Please know that no one is taking lightly that you are unable to visit your loved ones.  All of the staff are sharing with residents why visitors have not been coming into the home and you will be kept informed of any changes in their health condition.

As we follow the guidance of the province, they are STRONGLY recommending to limit contact with one another.  Keep in mind that our residents are one of the most vulnerable groups for contracting any illnesses and we ask you keep this in mind when wanting to meet them outside by the front door.  Staff are unable at this time to bring your loved ones to the front reception to meet you outside.

During this extremely uncertain and stressful time we appreciate everyone’s cooperation and patience.

Lawrence Grant
Executive Director


Public Information and Resources

  1. For staff: Please contact your Manager
  2. Ottawa Public Health @ https://www.ottawapublichealth.ca/en/index.aspx.  Heading Novel Coronavirus (COVID-19) update
    1. For up-to-date information and new and important info to follow if you have questions for your own self-health